Terms of Service

Article 1 (Purpose)

The purpose of these terms is to define the conditions for using the website and related services (hereinafter referred to as "services") provided by Software Creation Studio (hereinafter referred to as "the company"), along with the rights, obligations, and responsibilities of the company and users.

This service is targeted at users in the Republic of Korea, the European Economic Area (EEA), and the UK.

Article 2 (Effect and Change of Terms)

• These terms take effect upon being posted on the company's website or mobile service screen.
• The company may revise the terms within the limits of compliance with relevant laws.
• If the terms are changed, the company will announce the changes, effective date, and reasons for the changes at least 7 days prior to the effective date. However, in the case of unfavorable or significant changes for users, notice will be given at least 30 days in advance, and where possible, individual notifications will be sent via email or other means.
• If the user does not agree to the modified terms, they may terminate the service agreement, and if they continue to use the service after the effective date of the modified terms, it will be deemed that they have agreed to the modified terms.

Article 3 (Governing Law and Applicable Regulations)

Matters not specified in these terms and related to the use of services shall be governed by relevant laws of the Republic of Korea, including the Personal Information Protection Act, the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection. The governing law for these terms is based on the laws of the Republic of Korea.

However, if the user resides in the EEA or the UK as a consumer, the user shall receive the protections guaranteed by the mandatory consumer protection regulations of their country of residence (EU GDPR, Consumer Rights Directive, UK GDPR, Consumer Protection Act, etc.), and no provision of these terms shall exclude or limit that protection.

Article 4 (Provision of Services)

The services provided by the company are as follows.

• PolyBot and PolyGlot Own Solutions
• ERP and Business Automation System Development
• Responsive Website and Mobile App Development
• AI Solution Design and Implementation
• Server and cloud infrastructure construction, operation, and maintenance
• Customer consultation and CS services
• Other services designated by the company

Article 5 (Establishment of Service Usage Agreement)

The service agreement is established at the time the user agrees to these terms and completes membership registration or service request.

The company's services are not aimed at children under 14 years of age, and children under 14 cannot register or enter into a service agreement. For users in the EEA and the UK, the age criteria set by relevant laws (e.g., Article 8 of EU GDPR) apply.

The company may refuse or limit membership in cases that fall under the following categories.

• In cases of impersonating another person's identity
• In cases of providing false information
• In cases where there is a risk of significant disruption to service operations
• In cases where the user does not meet eligibility requirements, such as being under 14 years of age

Article 6 (Protection of Personal Information)

The company has separate policies for the protection of users' personal information, including the Privacy Policy and Cookie Policy, and complies with relevant laws and policies such as the Personal Information Protection Act of the Republic of Korea, EU GDPR, and UK GDPR. Details regarding the collection, use, provision, and transfer of personal information are specified in the Privacy Policy.

The data processing principles, acceptable use policies, technical limitations, and disclaimers for AI services (such as PolyBot and PolyGlot) are detailed in a separate 'AI Service Operation Policy.' The company's AI ethical principles and responsible AI operation standards are outlined in the 'AI Ethics Policy.'

Article 7 (User's Obligations)

Users must not engage in the following actions.

• Providing false information
• Misappropriation of Others' Personal Information
• Defamation of the company and others
• Interference with Service Operations
• Acts violating laws or public order

Article 8 (Obligations of the Company)

• The company strives to provide stable services.
• The company does not use the user's personal information beyond the scope permitted by law.
• We will make efforts to restore services promptly in the event of service disruptions.

Article 9 (Service Usage Hours and Suspension)

The service is generally available 24/7, but may be temporarily suspended in the following cases.

• System Inspection and Maintenance
• Force majeure such as natural disasters, power outages, and communication failures
• In cases where there are significant operational or technical reasons

If the company plans to suspend the service, it will notify in advance, and if prior notice is difficult due to unavoidable reasons, it will notify without delay afterward.

Article 10 (Fees, Subscription, and Payment)

• Service usage fees shall be in accordance with the fee policy separately notified by the company through the website, etc.
• Users may make payments through the payment methods designated by the company.
• Subscription services (such as PolyBot, PolyGlot) will automatically renew according to the agreed cycle (monthly/annually) unless the user cancels separately, and the fees at the time of renewal will be charged to the pre-notified payment method.
• Users may cancel their subscription at any time before the next billing cycle begins, and the service will remain active for the remainder of the current cycle that has already started.
• In the event of a fee increase, the company will notify the user at least 30 days prior to the effective date, and the user may terminate their subscription before the increased fees take effect.

Article 11 (Withdrawal and Refund)

• Consumers in Korea: Users may withdraw their subscription within 7 days from the date of contract conclusion or the date of service availability in accordance with the Act on Consumer Protection in Electronic Commerce. However, this does not apply in cases where digital content or services are provided immediately with the user's prior consent, as stipulated by law.
• EEA and UK Consumers: Users may withdraw from the contract for any reason within 14 days from the date of contract formation in accordance with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013. However, if the user explicitly agrees to the expiration of the right of withdrawal and the service has been fully performed, the right of withdrawal may be limited.
• Refund criteria for refunds after the specified period and for mid-term cancellation of subscriptions will follow relevant laws and the company's refund policy. Due to the nature of services provided after payment, refunds for simple change of mind may be limited within the scope permitted by law.

Article 12 (Compensation for Damages)

If the user suffers damages due to the intentional or negligent acts of the company or its employees, the company shall compensate for such damages in accordance with relevant laws. However, the company shall not be liable in the following cases, except in cases of intentional or gross negligence by the company.

• Damages caused by the user's fault
• Issues arising from incorrect information provided by the user
• Damages caused by force majeure such as natural disasters

Article 13 (Limitation of Liability)

The company shall not be liable in the following cases. However, this does not apply to the company's liability that cannot be excluded or limited under relevant laws (intentional misconduct, gross negligence, damage to life or body, etc.).

• Service Disruption Due to Force Majeure
• Damages Due to User's Device or Network Issues
• Disputes between users

Article 14 (Management of Posts)

• If a post made by the user infringes laws or the rights of others, the company may delete or restrict the posting in accordance with relevant laws.
• The legal responsibility arising from posts is primarily with the publisher.

Article 15 (Termination of Contract)

Users may request membership withdrawal or termination of the service contract at any time.

The company may terminate the contract after prior notice in the following cases. However, in cases of urgent or serious violations, the company may restrict use without prior notice.

• Breach of Terms
• Illegal Activities or Service Disruption
• Fraudulent use or repeated malicious complaints

Upon termination of the contract, the processing and retention of personal information will be governed by the 'Privacy Policy.'

Article 16 (Intellectual Property Rights)

• The copyrights and intellectual property rights of the website provided by the company, as well as its own solutions such as PolyBot and PolyGlot, and the content and software included therein, belong to the company or the rightful owner, and the user may not reproduce, distribute, or process them without the company's prior consent.
• The intellectual property rights of deliverables developed and delivered at the request of the user, such as ERP, websites, and apps, shall be governed by the individual contract between the company and the user.

Article 17 (Dispute Resolution)

Disputes between the company and the user shall be resolved through mutual consultation as a principle. If consultation is difficult, the user may apply for dispute mediation through the following institutions.

• South Korea: Consumer Dispute Resolution Commission, Korea Consumer Agency, Electronic Transaction Dispute Resolution Commission, Personal Information Dispute Resolution Commission
• EEA: European Union Online Dispute Resolution (ODR) platform (ec.europa.eu/consumers/odr) and consumer dispute resolution bodies in the member state of residence
• United Kingdom: Relevant consumer dispute resolution (ADR) agencies

Article 18 (Governing Law and Jurisdiction)

The governing law for disputes related to these terms and service use shall be the laws of the Republic of Korea, and the competent court shall be determined in accordance with relevant laws such as the Civil Procedure Act. However, if the user is a consumer, they may file a lawsuit in the court that has jurisdiction over their address or residence in accordance with the Act on Consumer Protection in Electronic Commerce and the mandatory provisions of their country of residence, and consumers in the EEA and the UK are protected by the courts of their country of residence and mandatory consumer protection regulations.

Company Information

Software Creation Studio (Software Creation Studio)

Address: 9th Floor, Signature Tower West, 100 Cheonggyecheon-ro, Jung-gu, Seoul

Phone number: 010-2069-1670

Email: governance@softwarecreation.studio